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Privacy Policy

Last updated: 15/12/2025 20:42

RoseGlowGifting (“we”, “us”, “our”) is committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, store, and protect your personal data in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

1. Who We Are

Business Name: RoseGlowGifting
Location: United Kingdom
Contact Email: caitlin@roseglowgifting.co.uk

We are the data controller responsible for your personal data.

2. What Personal Data We Collect

We may collect and process the following personal data:

  • Name
  • Billing and delivery address
  • Email address
  • Phone number
  • Order details and purchase history
  • Personalisation details for custom products
  • Payment information (processed securely by third-party providers)
  • IP address and browser/device information

3. How We Collect Your Data

Your data is collected when you:

  • Place an order on our website
  • Create an account
  • Contact us via email or contact forms
  • Subscribe to our mailing list
  • Browse our website (via cookies and analytics)

4. How We Use Your Personal Data

We use your personal data to:

  • Process and fulfil orders
  • Provide personalised products
  • Communicate with you about your order
  • Provide customer support
  • Improve our website and services
  • Send marketing communications (where consent has been given)
  • Comply with legal and accounting obligations

5. Lawful Basis for Processing

Under UK GDPR, we process your data on the following lawful bases:

  • Contract: To fulfil your order
  • Legal obligation: For tax and accounting records
  • Legitimate interests: Improving our services and preventing fraud
  • Consent: For marketing communications

6. Marketing Communications

We will only send marketing emails if you have opted in. You may unsubscribe at any time by using the link in our emails or by contacting us directly.

7. Sharing Your Personal Data

We may share your data with trusted third parties where necessary, including:

  • Payment processors (e.g. PayPal)
  • Delivery and courier services
  • Website hosting and IT service providers
  • Email marketing platforms (e.g. MailerLite)
  • Analytics providers (e.g. Google Analytics)

These third parties only process your data on our instructions and are required to keep it secure.

8. International Data Transfers

Some third-party services may process data outside the UK. Where this occurs, we ensure appropriate safeguards are in place, such as adequacy decisions or standard contractual clauses.

9. Data Retention

We retain personal data only for as long as necessary to fulfil the purposes for which it was collected, including legal, accounting, or reporting requirements.

Order and transaction records are typically kept for a minimum of 6 years to comply with UK tax law.

10. Your Data Protection Rights

Under UK GDPR, you have the right to:

  • Access your personal data
  • Request correction of inaccurate data
  • Request erasure of your data
  • Restrict processing
  • Object to processing
  • Data portability
  • Withdraw consent at any time

To exercise these rights, please contact us using the details below.

11. Cookies

We use cookies and similar technologies to improve your browsing experience and analyse website traffic. For more information, please see our Cookie Policy.

12. Data Security

We take appropriate technical and organisational measures to protect your personal data against unauthorised access, loss, or misuse.

13. Children’s Data

Our website is not intended for children under 16, and we do not knowingly collect personal data from children.

14. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated revision date.

15. Contact Us

If you have any questions about this Privacy Policy or how we handle your data, please contact us at:

Email: caitlin@roseglowgifting.co.uk

You also have the right to lodge a complaint with the Information Commissioner’s Office (ICO):
Website: https://www.ico.org.uk